Welcome to " Last Minute Genova " Customer Support.
We are always pledging to provide superior supports for our customers.


Our online FAQ helps finding most of questions you are having.
If you cannot find what you are looking for, please contact us.
We will answer your questions as quickly as possible






How can I reserve a room ?

1. On the reservation page, you can simply fill in all your details to request your room, if the room is vacant as soon as your payment
is accepted the room is yours and immediatly booked and confirmed.
The Hotel Voucher will be sent to your e.mail account you have filled in
reservation page.

2. If the room for the period wanted is not available, you fill up the form
with period details and credit cards data, mail us the request and we will try our best to find a room in the same hotel / b & b / others, and within 24 hours you will receive a mail to your e.mail account to conferm or not the availability including a link to our secure payment page to place your payment.
If you are booking a room within next 7days, this step is not applied. No room available no request, you are please, kindly request to try another hotel.

3. Upon receiving on payment details, we will issue you a confirmation voucher and send to your email account you have filled in reservation page. When you check in to the hotel, you can present this confirmation voucher at front desk.

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Can I make hotel reservations by phone?

You can contact customer service at lastminuteGenova Support Service at ++ 39 -185 - 272981. If you prefer to use fax, please send your request to ++ 39 - 185 - 272981 specifying your e.mail address or mobile phone.

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When will my reservation be confirmed ?

If chosen hotel has availability in our reservation system, you are checking for your traveling date, your reservation will be confirmed instantly. If not, and you requested the room ( even if is not available ) it takes up to 24 hours to receive a confirmation of availability from hotels / our operators. Until you receive a confirmation voucher from us, your reservation is not confirmed.

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How do I know my reservation is confirmed ?

Your reservation is confirmed when you receive a confirmation voucher
from us by e.mail. On completion of request and payment, we issue you the confirmation voucher which you can present at the hotel.

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How do I cancel my reservation ?

You can cancel your reservation simply calling us at ++ 39-185- 272981 Cancellation after your check in is not honored.
PLEASE CHECK CANCELLATION PENALTY FEE BEFORE RESERVE

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How do I change my check in date ?

You can change your check in date by calling us at ++39 - 185 - 272981 however, as you change your check in date, there is possibility that your preferred hotels are fully booked. If you would like us to find alternative room for you, please mention on the phone.

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How do I extend my stay ?

To extend your reservation, you can call us at ++39 - 185 - 272981 and
tell us when you would like to check out. However, as you are extending your stay, your preferred room or hotel may not have available rooms.

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How do I shorten my stay ?

It is entirely up to policies of hotel you are staying. Shortening your stay
may be eligible. However, the refund for nights you are willing to cancel
is not guaranteed by Last Minute Genova customer' support. If the hotel
doesn't require for full amount, we will refund for nights you do not stay.
For more details about refund, please see our refund policies.

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When my room on request is confirmed ?

 When a room is on request it means that you made a reservation for a certain accomodation in a Hotel / Other, that has no vacancy. As soon that the hotel will have a free room, offering the services you want, a mail will be sent to you with a link to a payment page with your reservation. To confirm you will simply have to proceed with the payment with your card. Once the payment is accepted by the secure payment sistem, you immediatly will receive the voucher to show to the front desk of the Hotel choosen.

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Who is " www.lastminutegenova.com " ?


" www.lastminutegenova "is a Tour Operator and travel agent operated by professionals from both travel and computer industries. We have been providing useful travel services online with bargain rates for hotel reservation, car rental, and other travel activities for years.

To provide you excellent services and rates, we are engaged closely with honorable hotels, tour operators and wholeseller only. No sponsorized hotels are accepted, no merci on complain, no hotels are choosen if don't match our internal SWISS QUALITY CRITERIUM .
( Clean, Customer oriented, Competitive, Comfortable ).

All our efforts are to provide world-class travel services with bargain
rates for your business or holiday travel.

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Is the Credit Card Transaction safe ?

When you insert your Credit Card into a web site / page, it is ABSOLUTELY SAFE, the payment sistem are used by the best banking sistem supplyer.

There are anyway a couple of things to be checked to be more relaxed.

1) the page that you are supposed to insert your Credit Card number must show in the " URL / Address " the place on top where you tipe the URL an " s" in fron of the " http:// " .

Normaly any URL is written " http:// www. whatever .... .com

When is a secure site for payment an " s " is written : shttp://www. ...

The " s " is enough to make you sure that the web page for the payment is safe.

2) When you are in a Safe page for payment there must be a locker icon in the right bottom angle to also garantee the safeness of the page.

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Ziegler's Enterprises Honoured to serve You, since 1998.

We wish you a good day. Top

Karl
Ziegler ®